Refund policy
Refund Policy
1. Made to order — with intention
Every item is printed after your order is placed.
We don’t keep stock. We don’t overproduce.
Because of this, we do not accept returns for:
- wrong size
- change of mind
- subjective expectations (e.g., fit, texture, color perception)
Please check the Size Guide before purchasing. It helps us reduce waste and emissions.
2. When we do accept returns
We accept returns or refunds only if:
- the item arrived damaged
- the print was faulty
- the wrong product was sent
In these cases, contact us at info@blacksunset.ee within 14 days of receiving the item.
Include your order number and clear photos of the issue.
We'll review the case and offer:
- a replacement at no extra cost
- or a full refund, depending on the situation
3. Cancellations
You may request a cancellation within 1 hour of placing your order.
After that, your product may already be in production, and cancellation might not be possible.
4. Refund process
If a refund is approved:
- it will be issued to your original payment method
- allow 3–10 business days for processing, depending on your bank
We’ll notify you by email once the refund is processed.
5. Need help?
If you're unsure, feel free to write us.
We’re human — not a warehouse.
Summary
We value conscious choices.
Refunds are available when there’s a clear issue.
For everything else, we encourage mindfulness before buying.